FAQ-MuseUnlaced

Q: How to place an order?

Shopping at MuseUnlaced is simple. You can check out as a guest, but we highly recommend creating an account to track your orders easily.

  • Step 1: Add your favorite items to the cart or click "Buy It Now."
  • Step 2: Click "Checkout," enter your shipping address, and select a delivery method. Please ensure your email is correct to receive order confirmations and tracking updates.
  • Step 3: Complete your payment. You will receive an order confirmation email immediately.
  • Step 4: Once dispatched, a shipping email with tracking information will be sent to you.
Q: I entered the wrong address; how can I change it?

If your order hasn't shipped, email us immediately at contact@museunlaced.com with your Order Number and the corrected details:

  • Full name:
  • Street address:
  • City, zip code:
  • Province (State), country:
  • Tel:
    Please note: We will do our best to intercept the package if it has already been dispatched. However, if interception fails, we cannot modify the address.
Q: How can I cancel my order?

Step 1: Contact us via email within 24 hours of placing your order. Provide your order number, name, and phone number for verification.

Step 2: Our team will process the cancellation and issue a refund. You will receive a confirmation email once completed. Refunds typically take 1–3 business days.
Please note: Orders cannot be canceled after 24 hours or once they have been shipped.
Q: Why can’t I find my orders in my account?

If you checked out as a guest, your order won't appear in a newly created account automatically. To check your status, email us at contact@museunlaced.com.
Pro Tip: If you register an account using the same email used for your guest order, the system will automatically merge your order history into your account.
Q: Can I add items to an existing order?

We cannot add items to an order once it is placed. Please place a new order for the additional items. You may contact us at contact@museunlaced.com to cancel the incorrect order or request to combine shipping for multiple orders.
Q: I have a discount code; how do I use it?

Enter your code in the "Discount Code" box on either the cart or checkout page. The system will automatically calculate the discounted total before you finalize your payment.
Q: How do I know if my order is confirmed?

You will receive an automated confirmation email right after ordering. Please note that shipping is arranged only after credit card approval and verification of your billing/shipping addresses. Registered users can also monitor status under "My Account."
Q: What if part of my order is missing or defective?

If your package arrives incomplete or with defects, please email us with the following:

  1. Clear photos of the received items and the outer packaging.
  2. Our team will verify the shipping records to check for omissions.
  3. If confirmed, we will issue a refund or reship the missing items.
  4. If the missing item is out of stock, a full refund for that item will be processed immediately.
Q: How do I start the after-sales service?

For any issues, please email contact@museunlaced.com with the following details:

  • Order Number:
  • Problem Details:
  • Related Photos:
  • Your Request (refund/exchange/reship):
Q:Do you offer worldwide shipping?

Yes, we ship worldwide. All orders include tracking, and delivery times vary by country.
Q：How do I choose the right size?

Check our detailed Size Guide on each product page. If you’re between sizes, we recommend sizing up for extra comfort.
Q: How long does shipping take?

Orders are processed promptly. Depending on your location and the shipping service selected, delivery typically takes 5–15 business days.
Q: Can I return or exchange my order?

Yes. If the items are unworn and in their original condition, you can request a return or exchange within the specified timeframe. For more details, please visit our:

Returns & Refunds Policy
Q: Can I track my order?

Yes. Once your order is dispatched, you will receive an automated email containing a direct tracking link to monitor your package's journey.
Q: How should I wash and care for my items?

Most of our products are crafted from delicate lace, mesh, satin blends, and elastic fabrics. To maintain their quality, we recommend:

  • Hand wash only in room temperature water (below 40°C).
  • Avoid harsh chemicals or machine drying to preserve the delicate fibers and elasticity.